IT Service Desk Apprentice


Ipsum Group

The UK’s utility sector is evolving and expanding rapidly to meet the increasing customer demand and we are looking for a passionate individual who wants to start an exciting career in our fast-growing industry.

Our Vision is to be widely recognised as the UK’s customer service leader in specialist utility and infrastructure services

At Ipsum, we value our people and invest in our joint future together. Our Apprenticeship programmes are one of the many ways we prepare our people for each step of their career in Ipsum so we can promote talent within. Our apprentices are encouraged to progress within Ipsum and will be supported every step of the way. 

The Role

To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service.

The Ideal candidate

  • Will have a genuine and proven passion for IT
  • Will have excellent communication skills both verbal and written.
  • Demonstrates a positive can-do attitude
  • Creates strong customer relationships and demonstrates a high level of customer care.
  • Organised in terms of prioritising and completing work

You will

  • Receive excellent training that will help you develop your career in an everlasting industry.
  • join an experienced team with a supportive line manager with access to mentoring and coaching throughout your programme.
  • will work towards completing an IT Support Technician Level 3 Apprenticeship
  • Learn all the knowledge and skills to thrive in your role, from technical knowledge to troubleshooting techniques and critical thinking skills.

Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.