Data Technician
Data Technician – Ipsum Water (England & Wales) LTD – Chesterfield
The Company
Our vision is to be widely recognised as the UK’s customer service leader in specialist utility and infrastructure services.
Providing great customer service is at the heart of what we do, and our commitment is to deliver this safely and innovatively through our highly skilled teams – we call this the Ipsum Way.
Ipsum has grown via the acquisition of companies with strong expertise that have been operating in the UK Utility and Infrastructure sectors for more than 20 years.
We operate across a national footprint working with customers such as Openreach, United Utilities and UK Power Networks, as well as some of the UK’s largest industrial and retail businesses.
We are committed to supporting and developing our people to achieve their full potential. If you join us, as well as learning on the job, we offer structured learning in the form of apprenticeship programmes and sponsoring relevant professional qualifications. If your qualification gives you membership of an accredited professional body then we will reimburse your annual membership fee. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers.
We really value our people and so we like to look after them. In addition to an attractive salary, if you work for us, you’ll enjoy a range of employee benefits which you can explore more about by visiting our website www.ipsumutilities.com.
The Role
Responsible for ensuring that all information supplied to both colleagues and clients is accurate, of a good quality and available in a timely manner. With skills and knowledge of relevant software applications including GIS software (Mapinfo, Infonet), CCTV data systems and Microsoft Excel, responsible for ensuring the efficient and effective transition of processes through the processing stages. Analysing data, identifying patterns or issues and providing explanatory notes. Working closely with and supporting the operational aspects of the business to assist as required, ensuring the smooth running of the site works.
Principal Accountabilities:
1. Administration
- Receiving works from site
- Maintaining records to update job status
- Working in conjunction with the operational side of the business
- Preparing presentation of deliverables including reports
- Data entry and updates using Excel, Access and all related software applications
2. Technical Analysis
- Maintain systems (recording, process, archiving)
- Carrying out validation procedures
- Analyse and resolve or report anomalies
- Use CCTV data software to update information
- Use GIS software as required
- Following client specifications as necessary
- Update confidential commercial information
3. Assisting in the planning and preparation of site work
- Using software applications to produce plans
- Producing schedules
The Person
Qualifications
- Level 3 or higher IT related qualification is desirable
- Relevant qualification in CCTV coding (OS19x) is desirable
Knowledge & Experience
- Previous data analysis experience is desirable
- Office duties
- Working knowledge of GIS systems
- Work with maps and plans
- Use of CCTV data input and update software
Skills & Personal Qualities
- Proficient in the use of Microsoft Office
- Numerate and literate
- Effective communication skills
- Personable telephone manner and customer service skills when dealing with clients calls
- Ability to use GIS applications (Mapinfo/Infonet)
- Commitment to task completion
- Can-do attitude
- Able to work individually and within a team
- Demonstrate own initiative
- Attention to detail
- Analytical skills
- Willing to carry out a range of duties as required by the business
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.